HTX Guidelines for Requesting Withdrawal Limits Removal

Dear HTX Users,

To better safeguard your assets, HTX has established the only official channel for requesting the removal of withdrawal limits. Please note that any contact method or link other than the one listed below is not official. Stay vigilant against scams and protect your assets.

How to Remove Withdrawal Limit on HTX:

1. For users unable to log in to their account

Please send an email from the address linked to your HTX account to htxsupport@htx-inc.com. Our support team will respond within 24 hours and provide detailed instructions on how to complete your request.

2. For users able to log in to their account

Log in to your HTX account via the app or official website, navigate to [Support] → [User Self Service] → [Withdrawal Limit], fill in the required information, and submit your request ticket. Our support team will respond within 24 hours and keep you informed about your request progress.

To ensure the security of your account and funds, our team may request additional documents such as a video KYC verification or proof of fund sources. Please follow the instructions and submit all required materials within the specified timeframe. You can track your request anytime under [Support] → [Ticket Status].

If you encounter any issues during the process, please email htxsupport@htx-inc.com, and a specialist will assist you.

⚠️ Important Notes:

HTX only processes withdrawal limit removal requests through the official methods listed above and this service is completely free of charge. Any individual or entity requesting payment under the guise of “ "unfreezing fees," "handling fees," or "security deposits" is attempting a scam. Do not make any payments or share sensitive information with any non-official parties to avoid potential losses.

HTX strictly combats fraudulent activities that impersonate the platform or our staff. If you come across any suspicious individuals or entities pretending to be HTX, please report them immediately to our official anti-fraud channel: ia@htx-inc.com. Protecting your assets will always remain HTX's top priority. We appreciate your understanding and continued support.

HTX Team

October 13, 2025

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HTX reserves the right in its sole discretion to amend or change or cancel this announcement at any time and for any reasons without prior notice. The above is for information purposes only and HTX makes no recommendations or guarantees in respect of any virtual asset, product, or promotion on HTX. Prices of virtual assets are highly volatile and trading virtual assets involves risk. Please read our Risk Reminder text here.